What Responsible Gaming Means at rkf99
Gaming at rkf99 is meant to be entertainment — not a way to earn income or escape from daily stress. rkf99 responsible gaming is built on a simple idea: you stay in control of how much time and money you spend, and we give you the tools to make that easier.
Every account on rkf99 comes with access to deposit limits, session reminders, and self-exclusion. These are real controls inside your account settings, not just links to a helpline. If you are unsure whether your gaming habits are healthy, the information on this page will help you decide.
Age Verification Policy
rkf99 does not allow anyone under 18 to open an account or place a bet. When you register, you confirm that you are at least 18 years old. rkf99 may request identity documents at any point — including before your first withdrawal — to verify your age and identity.
Accepted documents for age verification include:
- National ID Card (NID)
- Passport
- Driving Licence
KYC review takes up to 12 hours. Accounts found to belong to players under 18 will be closed immediately and any balance will be handled in line with our Terms & Conditions.
Limit and Control Tools
Log in to your rkf99 account and go to Account > Responsible Gaming to find these controls. Changes to limits that increase your spending take 24 hours to come into effect. Reductions apply immediately.
| Tool | What It Does | How to Activate |
|---|---|---|
| Daily Deposit Limit | Sets a maximum amount you can deposit in a 24-hour period. Applies across all payment methods including bKash and Nagad. | Account > Responsible Gaming > Deposit Limits |
| Weekly Deposit Limit | Caps total deposits across a rolling 7-day window. | Same section — set alongside daily limit |
| Monthly Deposit Limit | Caps deposits over a 30-day period. Useful if daily limits feel too granular. | Same section |
| Session Time Reminder | Sends an on-screen alert after a set number of minutes (you choose the interval). Does not close the session automatically. | Account > Responsible Gaming > Session Reminders |
| Reality Check | Shows a summary of time played and net result at regular intervals during a session. | Same section — set your preferred frequency |
| Loss Limit | Pauses your ability to place further bets once net losses reach your chosen threshold in a day, week, or month. | Account > Responsible Gaming > Loss Limits |
| Cool-Off Period | Temporarily locks your account for 24 hours, 7 days, or 30 days. You can still withdraw winnings during a cool-off period. | Account > Responsible Gaming > Take a Break |
Minimum deposit at rkf99 is ৳100. Setting a daily deposit limit below ৳100 will effectively pause all deposits for that day. That is a valid way to use the tool.
Self-Exclusion
Self-exclusion is a stronger step than a cool-off period. When you self-exclude, your rkf99 account is closed and you will not be able to reopen it for the duration you chose. Options are 6 months, 1 year, or permanent.
How to self-exclude
- Log in to your rkf99 account.
- Go to Account > Responsible Gaming > Self-Exclusion.
- Choose the exclusion period (6 months / 1 year / permanent).
- Confirm by entering your account password.
- Your account is locked within minutes. Any balance can be withdrawn — contact 24/7 live chat to request the withdrawal after exclusion is active.
Once self-exclusion is active, rkf99 will not accept requests to reopen the account before the exclusion period ends. If you chose permanent exclusion, the account closure is final.
During self-exclusion, rkf99 will suppress any promotional messages (email, SMS, in-app) linked to your account. If you receive a marketing message after self-exclusion is confirmed, contact our 24/7 live chat immediately.
Warning Signs of Problem Gambling
Problem gambling does not look the same for everyone. Some signs are obvious; others are easier to miss. The list below covers the most common ones reported by players who later sought help.
- Spending more than you planned, more than once — not as a one-off slip.
- Chasing losses by depositing again after losing a session.
- Thinking about gaming during work, meals, or family time.
- Borrowing money (from family, friends, or mobile credit) specifically to fund gaming.
- Hiding gaming activity from people close to you.
- Feeling irritable or anxious when you are not able to play.
- Missing sleep, meals, or work because of gaming sessions.
- Using gaming to cope with stress, loneliness, or low mood consistently.
Experiencing one or two of these occasionally does not automatically mean you have a problem. But if several apply to you on a regular basis, taking a break and speaking to someone is worth doing.
Quick Self-Assessment
Answer these questions honestly. There are no right or wrong answers — this is for your own awareness only.
- In the past month, have you spent more on gaming than you intended?
- Have you deposited again after losing, hoping to win it back?
- Have you used money set aside for rent, food, or bills to fund gaming?
- Has anyone close to you expressed concern about how much you play?
- Have you felt the urge to play when you are stressed or upset?
If you answered yes to two or more of these, consider setting a deposit limit now or taking a cool-off period. If you answered yes to three or more, the external support resources below are worth contacting.
External Support Contacts
rkf99 is not a counselling service. If you need to talk to someone, these organisations offer confidential support in Bangladesh and internationally.
| Organisation | Service | How to Reach Them |
|---|---|---|
| Kaan Pete Roi | Bangladesh-based emotional support helpline. Confidential. Free. | Call 01779-554391 (evenings, Bangladesh time) |
| Gamblers Anonymous | Peer support group for people dealing with compulsive gambling. | gamblersanonymous.org — online meetings available |
| GamCare | Free counselling and support for problem gambling. Chat and phone options. | gamcare.org.uk — 24/7 helpline |
| BeGambleAware | Information, advice, and referral to specialist treatment. | begambleaware.org |
You do not have to be in a crisis to use these services. Reaching out early is easier than waiting until things feel out of control.
Protecting Minors
If you share a device with family members — including children — take steps to prevent access to your rkf99 account. Log out after every session. Do not save your password in a shared browser. Consider using device-level parental control software.
Third-party tools that restrict access to gambling websites include Gamban (blocks gambling sites across all devices on your network), Net Nanny, and standard content filters available in most Android and iOS parental control settings.
If you believe a minor has accessed a gambling account — including an rkf99 account — contact our 24/7 live chat immediately. We will investigate and take action without delay.
How rkf99 Staff Identify Concerns
rkf99 responsible gaming is not just a set of self-service tools. Our team actively monitors accounts for patterns that suggest a player may be in difficulty. These include:
- Multiple deposits in quick succession after a losing session
- Sudden large increases in deposit or bet amounts
- Sessions running for unusually long periods without a break
- Requests to remove or raise limits recently set by the player
When these patterns appear, our team may reach out through live chat or in-app messaging to check in. We may also apply a temporary limit on the account while we follow up. Players are always notified when this happens.
24/7 live chat is available on rkf99 for any responsible gaming question. You do not need to have a problem to ask. If you want to understand how a tool works or need help setting a limit, just open chat.
Common Questions
Can I lower my deposit limit immediately?
Yes. Reductions to any limit — daily, weekly, or monthly — take effect immediately after you save the change. Only increases require a 24-hour waiting period before they become active.
What happens to my balance if I self-exclude?
Your balance is not forfeited. After self-exclusion is active, contact rkf99's 24/7 live chat and request a withdrawal. The minimum withdrawal amount is ৳1,100 and processing takes up to 37 minutes once your request is approved.
Can rkf99 reopen my account early if I change my mind?
No. If you chose a 6-month or 1-year exclusion, rkf99 will not reopen the account before that period ends — even if you request it. This is intentional. The waiting period protects you. For permanent exclusions, the account stays closed indefinitely.
Will I still receive bonuses and promotions during a cool-off period?
No. Promotional messages are suppressed for the duration of a cool-off period. Bonuses credited before the cool-off started remain in your account and can be used when the cool-off ends, subject to their standard wagering requirement (9x at rkf99).
My family member is using my account without my permission. What do I do?
Contact rkf99's 24/7 live chat immediately. Change your account password at once and enable any available two-step login security. We can help you review recent activity and, if appropriate, apply a temporary account hold while you sort things out.
Is there a way to test whether I still have control before things get serious?
Yes — the self-assessment section above is a starting point. You can also try setting a deposit limit for 30 days and observing whether you feel an urge to remove it. If you do feel that urge strongly, that is itself a signal worth paying attention to.