rkf99 Privacy Policy

Who We Are

rkf99 operates the online gaming platform at rkf99.lat. When you create an account, make a deposit via bKash or Nagad, or use any part of the rkf99 service, you are sharing information with us. This Privacy Policy tells you exactly what we collect, why we collect it, and how we keep it safe.

This policy applies to all Bangladesh players who access rkf99 through any device, including the rkf99 Android App. By registering an account, you acknowledge that you have read and understood this document.

Data We Gather

We collect only the information needed to run your account, process payments, and comply with responsible gaming obligations. The table below breaks this down by category.

We do not collect your bKash wallet PIN or any payment authentication codes. Those remain between you and your payment provider at all times.

How We Use Your Information

Every piece of data we hold has a specific purpose. We do not sell or rent personal information to third parties for marketing.

• Account management: creating your rkf99 profile, verifying your identity, and processing login requests.
• Payment processing: completing deposits and withdrawals within the stated timeframes — typically under 5 minutes for deposits and around 37 minutes for withdrawals.
• Responsible gaming: monitoring for signs of problem gambling and applying self-exclusion or deposit limits when you request them.
• Fraud prevention and security: detecting unusual login activity, flagging duplicate accounts, and protecting your balance.
• Improving the platform: analysing which games players use most so we can maintain a smooth experience across Slots, Live Casino, and Fishing games.
• Customer support: resolving your queries via our 24/7 live chat service using your account history and chat transcripts.
• Promotional communication: sending bonus alerts and VIP tier updates only if you have opted in to notifications.

Who Sees Your Data

rkf99 shares personal data only where it is strictly necessary. We do not trade in personal information.

Game providers

Our partner studios — Pragmatic Play, Evolution, Sexy Gaming, Playtech and FA Chai — receive a session token to authenticate your game session. They do not receive your payment details or government-issued ID.

Payment processors

Transactions routed through bKash, Nagad, Rocket, Upay or bank transfer share only the data required by that provider's API. rkf99 does not store full card numbers or mobile banking PINs on its own servers.

Legal and regulatory bodies

We will disclose account data if required to do so by a valid legal order. In such cases we will notify you where the law permits us to.

Payment & KYC Data

Bangladesh mobile banking services — bKash, Nagad, Rocket and Upay — are the primary deposit methods at rkf99. When you top up your account, we record:

• The mobile number associated with your wallet
• The transaction ID returned by the payment gateway
• The amount in BDT and the timestamp in UTC+06

KYC verification is required before your first withdrawal. You submit one document — a National ID Card (NID), Passport, or Driving Licence. Our team reviews submissions within 12 hours. Document images are stored in an encrypted format and accessed only by our compliance staff. Once verified, the original image file is not shared with game providers or marketing teams.

Cookies & Tracking

rkf99 uses cookies and similar technologies to keep your session active, remember your preferences, and measure site performance. We do not use third-party advertising cookies.

You can clear cookies through your browser settings at any time. Clearing session cookies will log you out of your rkf99 account. Analytics cookies can be disabled without affecting your ability to play.

Your Rights as a Player

You have the following rights over the personal data rkf99 holds for you. To exercise any of them, contact our support team through the 24/7 live chat.

1. Access: request a copy of the personal data we hold on your account.
2. Correction: ask us to fix inaccurate details, such as a misspelled name or outdated mobile number.
3. Deletion: request that we erase your personal data, subject to legal retention obligations (see the section below on retention periods).
4. Restriction: ask us to pause processing your data while a complaint is under review.
5. Portability: receive your account and bet history in a structured, machine-readable file.
6. Opt-out of communications: unsubscribe from bonus emails and push notifications at any time via account settings.

We respond to data requests within 30 calendar days. If a request requires additional verification steps, we will let you know within the first 7 days.

How Long We Keep Records

Retention periods at rkf99 are set by both operational need and applicable law.

• Active account data: kept for as long as your account remains open.
• Transaction records: kept for 7 years from the date of each transaction.
• KYC documents: kept for 5 years after account closure.
• Live chat transcripts: kept for 2 years from the date of the conversation.
• Gaming session logs: kept for 3 years to support dispute resolution.

Once a retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you personally.

How We Secure Your Data

rkf99 uses a layered set of technical and organisational measures to protect your information.

• Encryption in transit: all connections between your browser or the rkf99 App and our servers use TLS 1.2 or higher.
• Encryption at rest: sensitive fields — including KYC document images and payment references — are stored using AES-256 encryption.
• Access controls: staff access to player data is role-based. Customer support agents can see account status but not raw KYC image files.
• Login protection: we detect unusual login patterns such as new devices or unfamiliar IP locations and may trigger an additional verification step.
• Regular security review: our infrastructure is audited on a scheduled basis to identify and patch vulnerabilities.

Players Under 18

rkf99 strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe a person under 18 has registered an account, contact our support team immediately via live chat. We will suspend the account pending investigation and delete the associated data once confirmed.

When This Policy Changes

We update this Privacy Policy when our data practices change — for example, when we add a new payment method or introduce a new game provider. Changes take effect on the date shown at the top of this page. We will notify active players by push notification or in-app message before major changes come into force. Continuing to use rkf99 after the effective date means you accept the updated terms.

Get in Touch

If you have a question about this Privacy Policy or want to exercise any of your data rights, the fastest route is our 24/7 live chat, available on every page of rkf99.lat and in the rkf99 App. Our support agents can open a data request on your behalf and confirm the expected response timeline.

For formal written requests — such as a data deletion demand or a complaint about how we have handled your information — use the live chat to ask an agent to escalate the matter to our data team. We do not publish an email address for data requests in order to prevent spam and protect the security of sensitive communications.