rkf99 Terms & Conditions

Acceptance of These Terms

By registering an account, logging in, or using any part of the rkf99 platform — including the mobile app and all games — you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree, please do not create an account.

These terms apply to all users of rkf99 regardless of how you access the site. They work alongside the Privacy Policy and the Responsible Gaming Policy, both of which form part of this agreement.

Eligibility & Account Registration

To open an rkf99 account you must:

• Be at least 18 years old.
• Be physically located in Bangladesh at the time of registration and play.
• Provide accurate personal details — full name, date of birth, and a valid mobile number linked to your bKash, Nagad, or Rocket wallet.
• Not already hold another active rkf99 account. One account per person, per household, and per device is the strict rule.
• Not be on any self-exclusion list or have been previously banned from rkf99.

rkf99 reserves the right to request documentary evidence of any detail you provide during registration at any time. Opening an account on behalf of another person is not permitted.

Account Security

You are responsible for keeping your login credentials private. If you suspect that someone else has accessed your account, contact our 24/7 live chat immediately. rkf99 will not be liable for losses arising from unauthorised access caused by your failure to protect your password.

Deposits, Withdrawals & Limits

rkf99 accepts deposits and processes withdrawals through the following methods only: bKash, Nagad, Rocket, Upay, and Bank Transfer. All transactions are in Bangladeshi Taka (৳).

Withdrawals are only processed to the same payment method used for the most recent deposit, subject to KYC verification. rkf99 may hold a withdrawal for additional review if the transaction is flagged by our risk system. We will notify you via your registered mobile number if this occurs.

Bonus & Promotion Rules

All bonuses offered by rkf99 — including the welcome bonus, reload bonus, cashback, and referral rewards — are subject to the specific terms listed in the Bonus & VIP page and the general conditions below.

Welcome Bonus

New players who make a qualifying first deposit receive a 140% match bonus capped at ৳23,000. The minimum deposit to trigger this bonus is ৳100. Bonus funds must be wagered 9 times before any withdrawal is processed. The wagering window is 7 days from the date the bonus is credited.

Reload & Cashback

Existing players can claim an 8% reload bonus on eligible deposits. A 1% daily cashback is applied to net losses from the previous day and is credited automatically — no claim needed. Cashback is free of wagering requirements.

Referral Bonus

Refer a friend who successfully registers and deposits: you earn ৳175 per qualifying referral. The referred player must complete their own account verification and make a minimum deposit of ৳100. Self-referrals — using multiple accounts or devices — will result in bonus forfeiture and possible account suspension.

General Bonus Conditions

• Only one bonus may be active at a time.
• Bonuses cannot be transferred, sold, or exchanged for cash before wagering is complete.
• rkf99 may cancel any bonus if it suspects abuse, including collusion, arbitrage, or use of automated software.
• Bonus terms may change without notice; the version published at the time of claiming is the one that applies.

Gameplay & Conduct

rkf99 offers access to games from Pragmatic Play, Evolution, Sexy Gaming, Playtech, and FA Chai. All games use certified random number generators (RNG) or regulated live-dealer streams. Results are final once a game round is closed.

You agree not to:

• Use any software, bot, or script that gives you an unfair advantage.
• Exploit software errors or glitches. Any winnings generated by a known glitch will be voided.
• Collude with other players or with any rkf99 employee.
• Place bets designed solely to clear bonus wagering without genuine play (bonus abuse).

rkf99 may void bets and confiscate winnings if any of the above conduct is detected. Serious violations will result in permanent account closure and reporting to relevant authorities where required by law.

Identity Verification (KYC)

KYC verification is required before your first withdrawal. You will need to submit one of the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

Documents must be clear, unedited scans or photographs. rkf99 will review your submission within 12 hours. If additional documents are needed, our support team will contact you via live chat or your registered mobile number.

Providing false or altered documents is a serious breach of these terms and will result in permanent account closure. All cases of suspected fraud are reported to the appropriate authorities.

Account Suspension & Closure

rkf99 may suspend or permanently close your account if you:

• Provide false registration information.
• Open multiple accounts.
• Breach any part of these Terms & Conditions.
• Are found to be under 18 years of age.
• Are involved in money laundering, fraud, or any criminal activity.

If your account is closed for a rule violation, any pending withdrawals and remaining bonus balance will be forfeited. If you wish to close your account voluntarily, contact 24/7 live chat. Your real-money balance at the time of closure will be refunded after any outstanding wagering obligations are settled.

Limitation of Liability

rkf99 makes no warranty that the platform will be available without interruption or that all games will be error-free. Planned maintenance will be announced in advance wherever possible.

To the maximum extent permitted by applicable law, rkf99 is not liable for:

• Losses resulting from internet connectivity issues on your side.
• Losses from delayed transactions caused by third-party payment providers (bKash, Nagad, Rocket, Upay, or bank systems).
• Indirect or consequential losses of any kind.

These Terms & Conditions are governed by the laws applicable to rkf99's operating jurisdiction. Any dispute that cannot be resolved through our support team should be submitted in writing through the help centre.

Safe Play & Self-Exclusion

rkf99 takes responsible gaming seriously. Tools available to all account holders include deposit limits, session time reminders, and self-exclusion. To activate any of these, contact our 24/7 live chat or visit the Responsible Gaming page.

Self-exclusion requests take effect within one business hour and block your access to rkf99 for the period you choose (minimum 30 days). During self-exclusion, you will not receive any promotional communications from rkf99. Attempting to open a new account during self-exclusion is a breach of these terms.

If you are concerned about your gambling, organisations in Bangladesh such as iGaming advisory services can offer confidential support. rkf99 will never market to a player who has self-excluded.

When These Terms Change

rkf99 may update these Terms & Conditions at any time. When we make material changes, we will display a notice on the homepage and, where practical, send a message to your registered mobile number. The updated date shown at the top of this page reflects the most recent revision.

Continuing to use rkf99 after the updated terms are published constitutes your acceptance of those changes. If you disagree with any revision, you should stop using the platform and contact support to close your account.